Pay on Delivery cash or card | Free Delivery on orders > AED 2,000 | Click & Collect in Al Quoz 2 | Call 04 420 6100 (9am to 6pm)

Customer service

If you need any further help:
  1. Visit our office or warehouse
  2. Give our helpdesk a call
  3. Email us

Payment options

You can paid us by:

  • Cash On Delivery
  • Debit & Credit Card On Delivery (Visa & MasterCard)
  • Paypal
  • Cheque (local banks only)
  • Wire transfer

For Debit and Credit car payments, from AED 8,001, we will charge 1% extra-fees.

Payment is available in AED and USD.

Delivery and Freight Policy

FREE delivery in all UAE on orders over AED 2,000. Items are delivered & assembled by our expert staff.
We can ship by land or sea to Saudi Arabia, Kuwait, Oman, Qatar, Bahrain, etc.: contact us for best shipping cost.

When we receive your order we will start processing it, we expect that most products are in stock and would be on its way to you within 24 hours (excluding weekend and public holidays).
If the product is temporarily out of stock, we will be in touch within 24 hours (excluding weekend and public holidays) to confirm the expected delivery date. If this date is unacceptable to you, then a full refund will be issued at your request.
If the product is for any reason unavailable, then we will be in touch within 24 hours (excluding weekend and public holidays) to confirm whether a change of product can be arranged to your satisfaction. If this change is unacceptable to you, then a full refund will be issued at your request.
A signature will be required to accept delivery of the goods, so someone will need to be there to accept the delivery. Deliveries are normally Sunday to Thursday and exclude public holidays.

If your goods are Damaged or don’t show up?
If your goods are damaged when they arrive, DO NOT ACCEPT THEM and we will get it sorted.
If your goodies fail to arrive within the expected time frames give us a call and we will sort it out.  If they have gone missing the sooner we know the sooner we will be able to sort it.

Faulty goods

We pride ourselves on selling quality products that we would be happy to use, but sometimes things don’t go as planned. So if the goods are faulty and we agree they are faulty when you receive them and they have not been used by you, we will of course meet our obligations under the Consumer Code of Rights. This will require the goods to be returned to us (at your expense), and then we can do one of the following to rectify the situation:

  1. Replace the item if you wish.
  2. Supply a different product if you wish.
  3. Refund the full amount.

Warranties

All products we sell have a warranty, most are one year or more and are noted on each brand information page on the website. The warranty covers the product being used as it is designed and intended for.
If you have a problem with the product please contact us immediately and we will make every effort to sort it out to your satisfaction.
The steps we take are as follows;

  1. Arrange with you to return the goods to AMWAJ AL BAHAR SPORT EQUIPMENT RENTAL LLC or the manufacturer.
  2. Confirm with you the claim is accepted or the reasons why it might not be and discuss it.
  3. If the claim is accepted, come up with a plan to repair or replace the product.
  4. Repair or replace it and send it back to you.
  5. Contact you to ensure you have the product and everything is sorted to your satisfaction.

Manufacturers extended warranties

Some of our Manufacturers have extended warranties and these are noted on each brand information page on the website. To activate these extended warranties you will need to contact the manufacturer.
Please note that outside the normal warranties, you can still deal with us if you have any problems with any products bought through us. We are well known for going out of our way to ensure customers get a fair deal and are looked after.
Extended Warranties are issued by the Manufacturer and not by AMWAJ AL BAHAR SPORT EQUIPMENT RENTAL LLC and hence the responsibility to honour these extended Warranties is up to the Manufacturer alone.